The following resources are available to help you conduct EDI business successfully with Independence. Please also review our EDI Frequently Asked Questions.
Payer ID Grids
Independence maintains multiple payer IDs to represent our different product lines. Click the links below for detailed information on professional and facility payer ID codes:
Claim Resolution Documents
The following documents provide guidance on resolving claim rejections:
EFT/ERA Resolution Procedures
If an EFT payment has not been received after 4 business days of receipt of the corresponding ERA/835 file, you can research it by contacting Independence Blue Cross (IBC) trading partners through Provider eBusiness Inquiry form at https://fhnportal.ibx.com/providerinquiry/ibc/dashboard
If an ERA/835 file has not been received after 4 business days of receipt of the corresponding EFT payment, you can research it by contacting EDI Operations at 1-800-992-0246.
The following documents provide guidelines for conducting EDI transactions with Independence. The documents supplement the HIPAA-mandated 5010 ASC X12 Implementation Guides and addenda with clarifications and payer-specific usage and content requirements.
The following are de-identified samples of EDI transactions that trading partners may conduct with Independence. Note that sample transactions are formatted with carriage returns for ease of review.
Trading Partner Agreements
Trading partners are required to execute a Trading Partner Agreement with Highmark in order to conduct EDI business with Independence via the Highmark Gateway. Please select the agreement that is appropriate to your type of organization:
This document addresses the Internet file transfer options available for Secure Transport, Highmark's secure file transfer protocol (SFTP) server. Trading partners must meet these technical requirements in order to connect to the Highmark Gateway.
Electronic Funds Transfer (EFT)
For information regarding electronic funds transfer including registration, maintenance and issue resolution, please visit the EFT page on Independence's Provider News Center.